Last Updated: November 30, 2025
These Terms & Conditions (“Terms”) govern your use of Downtown Pittsburgh Dogs, LLC (“DPD,” “we,” “us,” or “our”), including all dog walking, cat sitting, drop-in visits, overnight care, and related pet care services (“Services”), and your use of our website www.downtownpghdogs.com (“Site”).
By booking services, contacting us, creating an account, or using our website, you agree to these Terms.
If you do not agree with these Terms, please do not use the Service.
1. Services Provided
DPD provides the following services:
Dog walking
Cat sitting
Pet feeding
Drop-in visits
Litter box cleaning
Medication administration (non-injectable)
Key handling and home access
Overnight sitting (if applicable)
Other related pet care services
Services may change, be updated, or be discontinued at any time.
2. Client Responsibilities
You agree to:
Provide accurate and up-to-date contact information
Disclose behavioral history (reactivity, aggression, resource guarding, anxiety, etc.)
Provide honest medical information (injuries, medications, allergies, conditions)
Ensure safe equipment (harnesses, collars, crates, leashes)
Provide safe, reliable home access (keys, fobs, codes)
Keep your home environment secure and hazard-free
Notify us of any address, access, or building changes
Failure to disclose important information may result in cancellation or termination of services.
3. Use of Time To Pet (Scheduling & Client Portal)
DPD uses Time To Pet, a professional pet care management platform, for:
Client accounts
Pet profiles
Visit scheduling
Messaging
Assigned walker/sitter notifications
Home access notes
Payment processing (when applicable)
Visit report cards, photos, and updates
By using our services, you agree to Time To Pet processing your information on our behalf.
Time To Pet’s Privacy Policy: https://www.timetopet.com/privacy
You are responsible for ensuring your Time To Pet account information is accurate.
4. Use of GoHighLevel (Website Forms & Communication)
DPD uses GoHighLevel (GHL) to process:
Website forms
Contact submissions
SMS and email communication
Appointment reminders
Marketing opt-ins (optional)
By submitting your information, you consent to GHL storing and processing that information under their privacy guidelines.
5. SMS/Text Messaging Policy
By providing your phone number, you consent to receive:
Scheduling confirmations
Visit updates with photos
Arrival/departure notifications
Billing or invoice reminders
Customer support messages
Optional promotional messages
You may opt out at any time by replying STOP.
Standard carrier rates may apply.
DPD does not sell or share your phone number.
6. Scheduling, Cancellations & Access Policies
6.1 Scheduling
Clients must schedule visits in advance via Time To Pet or via direct communication.
We do our best to accommodate same-day requests but availability is not guaranteed.
6.2 Cancellations
Cancellation policies may vary by service, but generally:
Same-day cancellations may be charged
Repeat short-notice cancellations may affect future scheduling
Overnight cancellations may require additional notice
6.3 Home Access
You may provide access with:
Key
Key fob
Digital lock code
Building entry code
You agree that:
Access must be reliable
DPD is not responsible for malfunctioning locks or building systems
DPD may charge for additional time spent resolving access issues
We securely store all keys, fobs, and access details.
7. Safety, Equipment & Behavior
7.1 Equipment
You must provide safe, functional equipment including:
Properly fitted collars/harnesses
Leashes in good condition
Crates (if required)
DPD is not responsible for injury or escape due to faulty or improperly fitted equipment.
7.2 Pet Behavior
DPD may refuse or terminate services if your pet:
Exhibits aggression
Poses a safety risk
Has unpredictable behavior
Has undisclosed behavioral issues
7.3 Emergency Care
If your pet requires emergency veterinary care:
We will make reasonable efforts to contact you
We may transport your pet to the nearest veterinarian
You are responsible for all veterinary costs
DPD will act in your pet’s best interest at all times.
8. Weather Policy
During severe weather (extreme heat, extreme cold, storms, ice):
Walks may be shortened for safety
Services may be converted to bathroom break + indoor enrichment
Timing of visits may shift
Staff safety will be prioritized
Your pet will still receive attention, care, and fresh water as needed.
9. Photos, Visit Reports & Media Consent
During visits, DPD may send:
Photos
Notes
GPS or timing logs
Updates via Time To Pet or SMS
DPD may use generic photos or non-identifying pet photos for marketing unless you request otherwise.
We will never publicly share your address, home, name, or identifiable information.
10. Payments & Fees
You agree to:
Pay for all scheduled services
Maintain a valid payment method (if required)
Pay invoices on time
Pay for additional charges such as:
Emergency vet transport
Late cancellation fees
Lockout/building entry issues caused by the client
DPD may modify pricing with reasonable notice.
11. Keys & Home Security
DPD follows secure key-handling procedures:
Keys labeled using pet names or codes (never your full address)
Keys stored securely
Limited staff access
DPD is not responsible for:
Building system failure
Door malfunctions
Issues caused by third-party contractors or maintenance personnel
12. Liability & Limitations
DPD carries general liability insurance.
However, we are not responsible for:
Damage caused by your pet to your home or property
Damage caused by faulty equipment
Pre-existing medical issues
Escape due to defective collars, harnesses, or leashes
Injury resulting from hazards inside your home
Third-party interactions outside our control
Acts of nature (weather, emergencies, etc.)
We are responsible only for damages caused by clear negligence.
13. Termination of Services
DPD may terminate services for reasons including:
Safety concerns
Repeated cancellations or no-shows
Non-payment
Harassment or inappropriate behavior
Misrepresentation of pet behavior
Unsafe home conditions
You may also terminate service at any time.
14. Privacy & Data Handling
Your use of the Service is governed by our Privacy Policy, which outlines how we collect and protect data.
Privacy Policy: www.downtownpghdogs.com/privacy-policy
15. Governing Law
These Terms are governed by the laws of the Commonwealth of Pennsylvania.
16. Contact Information
For questions regarding these Terms:
Email: [email protected]
Phone: 412-567-6133
Mail:
Downtown Pittsburgh Dogs, LLC
3021 Liberty Ave, Floor 2
Pittsburgh, PA 15201